Maintenance issue reporting
Give tenants a place to explain the problem, add a photo and keep the report with their tenancy. Your company checks the details, arranges the next action and closes it when the work is done.
Free to use. No subscription or card required.
Your Company (Pty) Ltd
Company contact details
Saved with Unit 101’s documents.
The outbox shows the sending status.
After arranging the repair and checking the outcome.
From report to resolved
The portal keeps the report together while your company handles the work.
Choose an issue type, explain what happened and where, then attach any useful photos.
The report is filed and an administrator email is queued. Review the details and arrange the next action.
Confirm the outcome after the work is done, then close the report. Its status turns green and the record stays available.
Inside the portal
The tenant’s Report issue panel asks for an issue type and a clear description. Explain what happened, where it happened and any useful details. Tenants can add JPEG or PNG photos, each 2 MB or less, to help the manager understand the problem.
Submitting an issue creates a report and queues an email notification for the company administrator to check it. Follow the sending status in Email outbox. Queued means waiting to send; it does not confirm that the recipient has read the message.
The original report appears in Documents & notices for the administrator and the relevant tenant. The Issue reports tab keeps it easy to find alongside other tenancy documents, attached to the correct account.
The administrator arranges the work and checks the outcome. Closing the report changes its status to green, making resolved items easier to distinguish from those that still need attention.
Yes. Use the report’s photo upload field for JPEG or PNG photos, keeping each file to 2 MB or less.
No. The report provides the information for your property manager to arrange the work.
Open Documents & notices → Issue reports in the administrator or relevant tenant portal.
No. Queued means waiting to send. The administrator can follow outgoing messages and any sending failures in Email outbox.
Free to use
No subscription, card or trial countdown. Create your company portfolio and use every feature.